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Course Section:
  • Summary
  • Highlights
  • Syllabus

Diploma in Professional Banking is a specialized short-term course that focuses on equipping individuals with the necessary skills and knowledge to excel in the field of banking. This diploma program typically covers a wide range of topics related to banking operations, financial services, risk management, and customer relations. Upon completion of a diploma in professional banking, individuals are equipped with the necessary knowledge and skills to pursue various roles within the banking industry. They may work as bank tellers, customer service representatives, loan officers, relationship managers, or branch managers, among other positions.

What you will learn:

Investment Strategies: The diploma program covers essential concepts and principles of banking, including an overview of the banking industry, banking operations, banking regulations and compliance, financial products and services, risk management, and customer relationship management. It provides a solid foundation in the fundamental aspects of banking.
Banking Operations: The program delves into the operational aspects of banking, including understanding deposit and lending operations, payment systems, clearing and settlement processes, trade finance, treasury operations, and foreign exchange management. Participants gain insights into the day-to-day functioning of banks and financial institutions.


Financial Analysis and Credit Management: The diploma curriculum typically includes modules on financial analysis, credit risk assessment, and credit management. Participants learn to analyze financial statements, evaluate creditworthiness, assess loan proposals, and manage credit portfolios. These skills are vital for banking professionals involved in credit operations, risk management, and lending activities
Banking Products and Services: The program explores various banking products and services, such as retail banking, corporate banking, investment banking, wealth management, and digital banking. Participants learn about different banking products, their features, benefits, and the role of technology in delivering banking services. This understanding enables professionals to serve customers and offer appropriate banking solutions effectively.


Risk Management: The program emphasizes the importance of risk management in banking. Participants learn about various types of risks faced by banks, such as credit risk, market risk, operational risk, and liquidity risk. They understand risk assessment methodologies, risk mitigation strategies, and the role of risk management in maintaining the stability and sustainability of banks.
  • In Depth Domain knowlwdge of BFSI Sector
  • Focus on Customer Service
  • Special Focus on Relationship Management and Selling Skills
  • Improvement on Soft & Behavioral Skills
Hours 6 Lecture
Lecture 1 : Concept of Inflation, Time Value of Money, Interest, Compounding, Financial Goals
Lecture 2 : Need for BFSI sector - individuals, organizations, governments, etc.
Lecture 3 : Examples of indispensability of sector/products
Lecture 4 : Reasons for huge growth of BFSI sector in India
Lecture 5 : Future of BFSI sector in India
Lecture 6 : Customer segments and BFSI products for each of them.
Hours 4 Lecture
Lecture 1 : Basic BFSI Products
Lecture 2 : Customer lifecycle and factors affecting product selection
Lecture 3 : Types of Companies offering BFSI products and characteristics of these companies
Lecture 4 : Business models of these companies
Hours 3 Lecture
Lecture 1 : What are Liabilities and Assets?
Lecture 2 : Balance sheets of Banks - in-depth analysis
Lecture 3 : P&L of Banks - in-depth analysis
Hours 4 Lecture
Lecture 1 : Operating model of a lending institution
Lecture 2 : Source of deposits, lending strategy, target customer segments, business plan
Lecture 3 : Key incomes, expenses and provisioning
Lecture 4 : Basic understanding of NPA, Provisioning, coverage ratio
Hours 3 Lecture
Lecture 1 : End to end process - prospecting, sales, account opening, account maintenance
Lecture 2 : Key considerations for customers
Lecture 3 : Product lifecycle of Liabilities and Assets customers
Hours 3 Lecture
Lecture 1 : What are the various functions?
Lecture 2 : Key skill requirements
Lecture 3 : Key result areas (KRA) for each role | Challenges in each role
Hours 5 Lecture
Lecture 1 : Glossary of Liabilities products
Lecture 2 : Need for liabilities products
Lecture 3 : Types of liabilities products
Lecture 4 : Transaction types for liability products
Lecture 5 : Queries, Requests and Complaints for liabilities products
Hours 2 Lecture
Lecture 1 : Various job roles
Lecture 2 : KRAs for each role
Hours 3 Lecture
Lecture 1 : Layout of a Retail Branch
Lecture 2 : Need for a Retail Branch
Lecture 3 : P&L of a Retail Branch
Hours 5 Lecture
Lecture 1 : Glossary of Asset products
Lecture 2 : Need for assets products
Lecture 3 : Types of assets products
Lecture 4 : Transaction types for assets products
Lecture 5 : Queries, Requests and Complaints for asset products
Hours 2 Lecture
Lecture 1 : Starting from Lead
Lecture 2 : Generation to account closure
Hours 7 Lecture
Lecture 1 : Starting from Lead Generation to File completion
Lecture 2 : Need-based and value-based products
Lecture 3 : How to meet customer needs
Lecture 4 : Sale closure
Lecture 5 : Objection handling
Lecture 6 : Documents needed from customers
Lecture 7 : Importance of each document
Hours 5 Lecture
Lecture 1 : Need for Credit processes
Lecture 2 : Repayment capacity and Intention of customer
Lecture 3 : Documents needed for different entities - Individual, non-individual
Lecture 4 : Critical assessment steps and need for each
Lecture 5 : Risk mitigation methods
Hours 4 Lecture
Lecture 1 : Need for security creation
Lecture 2 : Types of mortgage/hypothecation
Lecture 3 : Process for security creation
Lecture 4 : Documents needed for security creation
Hours 6 Lecture
Lecture 1 : End to end process for Disbursement
Lecture 2 : Need for verification and checking
Lecture 3 : Documents to be checked
Lecture 4 : KYC checks
Lecture 5 : Key data captured for loan accounts and need
Lecture 6 : Risk mitigation
Hours 4 Lecture
Lecture 1 : Types of repayment instruments
Lecture 2 : Repayment process - clearing and credit to customer account
Lecture 3 : Reasons for bounce and ’ rectification
Lecture 4 : Charges and penal interest for bounce
Hours 5 Lecture
Lecture 1 : Concept of DPD - days past due
Lecture 2 : Concept of NPA
Lecture 3 : Impact of NPA How to manage Collections
Lecture 4 : Dos and Don'ts for collections
Lecture 5 : Effective collections management
Hours 7 Lecture
Lecture 1 : Importance of good service for BFSI products
Lecture 2 : Cost of acquisition and its recovery
Lecture 3 : Customer expectations
Lecture 4 : Service to Sales
Lecture 5 : Examples of exemplary customer service
Lecture 6 : Importance of customer retention
Lecture 7 : Role plays
Hours 2 Lecture
Lecture 1 : Types of properties
Lecture 2 : Importance of Insurance - credit shield
Hours 3 Lecture
Lecture 1 : Loan closure process | NOC and NDC issuance and importance
Lecture 2 : Removal of Hypothecation/Lien
Lecture 3 : Handling of title documents for mortgage loans
Hours 3 Lecture
Lecture 1 : Importance of cover letter
Lecture 2 : Making a formal cover letter
Lecture 3 : Making an eye catching CV - key words
Hours 2 Lecture
Lecture 1 : Participation in Group Discussions and mock Gds
Lecture 2 : Dos and Don'ts of interviews
Hours 4 Lecture
Lecture 1 : Visits to BFSI company branches
Lecture 2 : Websites of BFSI companies
Lecture 3 : Comparison of peers in different verticals
Lecture 4 : Identification of SWOT ’ for leading players
Hours 2 Lecture
Lecture 1 : Group exercises and team work
Lecture 2 : Presentations on exercises
About This Course

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Enrolling in ICA course has been a turning point in my professional journey. The course material is comprehensive, covering all the essential topics. Faculty members are industry experts provide practical insights...

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Frequently Asked Questions

Our 100% job guarantee programs are open for students who enroll for accounting courses after 12,  B. Com and above.

To enroll in the course, you must have completed your 10+2 or pursued graduation from any recognised university.

Data Science is forecasted to become a 77 billion dollar industry by 2023. Honing in-demand skills such as this can help in landing a lucrative package.

  • Must complete their graduation in any stream.
  • ICA shall only be assisting the candidates in finding a paid internship in case of students pursuing graduation or are undergraduate after completion of course.
  • ICA has placement offices across 30+ cities with a huge employer base. Our priority will be to place the candidate within the city nearest to their place. In case of vacancies not arising during the specific time, we shall be providing the opportunities across other cities.
  • Students must clear all the assessments post completion of every such module followed by one common/final exam towards the end.
  • If a student is found using malpractice/unfair means, he will be suspended.
  • In case of Student’s knowledge is not found sufficient, ICA may call the student to appear for assessment in person at the center.

The individual must: 

  • Have completed their graduation from any domain.
  • ICA has placements in more than 30 cities spanning across India. We will try to place the candidates nearest to their hometown. However, if there are no vacancies during that certain period, we shall provide placement opportunities in other cities.
  • Students must be able to clear all the assessments post completion of every such module with an examination at the end.

  • For Classroom training nothing is required as our classrooms are well equipped with high end computers & stable internet connection
  • Smartphones are required to access the e-content.

  • For Classroom training examinations will be conducted in the center only.
  • Common / Final exam will be conducted after completion of all the modules and their assessments.
  • Student identity validation and surveillance is a must during the exam time.
  • Non-submission of assessments in time will be considered as if not attempted.

Upon completion of your course, clearing your assessments and projects, you will receive the certificate by ICA Edu Skills.

  • Students will have access to ICA’s Learnersmall Application on Google Play Store.
  • E-content has been made available in the English language along with various notes, self-assessments and mock examinations.
  • Physical books are also available as an option but at an extra cost.

No, you will be getting a soft copy of the certificate in your student portal.

You will be taught in both English and Hindi depending on your preferences.

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