Submit a Complaint

At ICA Edu Skill, your success and satisfaction are our top priorities. We are committed to providing high-quality training, placement assistance, and student support. If you have faced any issues related to our courses, services, or support, we encourage you to let us know.

Your feedback helps us improve our services and ensures that every student receives the best experience possible. All complaints are handled with confidentiality and reviewed by our dedicated support team.

Submit a Complaint

Our Commitment to You

At ICA Edu Skill, we truly value every student’s voice. With over 27 years of trusted experience in shaping careers, we’ve built our foundation on listening, learning, and improving. Your feedback isn’t just heard — it drives real action. We believe in transparency, accountability, and continuous improvement. When you submit a complaint, here’s what you can expect from us

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Respectful and Confidential Handling

Your concern is important to us. Every complaint is treated with respect, dignity, and strict confidentiality. We ensure your personal information remains secure and is shared only with the team responsible for resolving your issue.

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Prompt Acknowledgment and Action

Once your complaint is submitted, you’ll receive an acknowledgment within 24–48 working hours. Our support team will review the details carefully and assign it to the relevant department for quick action.

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Fair and Transparent Resolution

We believe in resolving every concern fairly, without bias or delay. Our investigation process is structured, and every step is documented to ensure accountability.

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Regular Updates and Communication

We won’t leave you in the dark. You’ll receive timely updates on the status and progress of your complaint, so you know exactly what’s happening at each stage.

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Resolution Within a Defined Timeline

Our goal is to resolve most complaints within 7–10 working days. If the issue requires more time, we will inform you in advance with clear reasons and next steps.

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Continuous Improvement Through Feedback

Every complaint helps us identify gaps and make our systems stronger. Your feedback enables us to improve training, support services, and student experience across all ICA branches.

Help Center

Visit our Help Center to quickly find clear answers, practical solutions, and step-by-step guidance — all in one place. Whether you’re a student, parent, or partner, our Help Center is designed to make your experience smooth and effortless.

If you can’t find exactly what you need, don’t worry - our dedicated support team is just a message away and ready to assist you personally.

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